1. Report the issue
Use “Report an Issue” on the errand before confirming completion. Describe what happened and choose the closest category. For immediate danger or injury, call 911 first.
2. Payment pauses
When an eligible issue is opened during the review window, automatic completion and payment finalization are paused while the matter is reviewed.
3. Preserve evidence
Keep receipts, photos, timestamps, relevant messages, delivery confirmations, and any police or incident report number. Do not alter or delete relevant records.
4. Both parties respond
Support may ask the Customer and Neighbor for concise statements and evidence. Failure to respond may require a decision based on the available platform record.
5. Review and outcome
ErrandsNeighbor reviews task scope, status events, communications, payment state, and submitted evidence. Depending on what can be supported, the platform may confirm completion, cancel or adjust eligible payment, restrict an account, or refer the parties to the appropriate insurer or authority. No reimbursement is guaranteed unless a published protection program expressly applies.
6. Escalation
Request one internal reconsideration by emailing support@errandsneighbor.com with the errand ID and any new information that supports your request. We will review the information and respond through your account contact details.