Send a deletion request
Email us from the email address registered to your account. You can make this request without installing the app or signing in.
Request account deletion by email
If the button does not open your email app, send an email to support@errandsneighbor.com with the subject “Delete my ErrandsNeighbor account.”
If you no longer have access to your registered email, contact the same support address for help verifying ownership. Do not send your password, payment-card details, or identity documents in the initial request.
What happens next
Our support team will verify account ownership, review any active errands, payments, or disputes, and process your request. We will confirm completion and explain any information we must retain and the applicable retention period. Sending the email starts a request; it does not immediately delete your account.
Data covered by your request
Your request covers your account, profile and contact details, saved addresses, notification registrations, and associated personal data such as errand content, uploaded completion evidence, location records, and support messages, subject to the limited retention needs below. Deleting your account ends access as both a Customer and a Neighbor.
Information that may be retained
Transaction, payment, refund, dispute, fraud-prevention, security, and consent records may be retained where needed to complete transactions, resolve disputes, or meet legal and accounting obligations. Retention depends on the record and the applicable requirement. Payment providers may also retain records under their own legal obligations. Retained information is limited to those purposes.
You can also contact us to request deletion of specific personal data without closing your account. See our Privacy Policy for further information.