CONTACT & SUPPORT
A real way to reach us.
Questions before your first errand? Need help with a task, an account, or a payment? Contact the ErrandsNeighbor team.
Email our team
Support hours: 6 AM–8 PM Pacific Time. You can leave a message anytime. Messages received outside these hours are reviewed when support reopens.
Include your errand ID if you have one and a brief description of what you need. Do not send passwords, full card numbers, government identifiers, or medical information.
Use Help on the website or app
Select the Help button for answers to common questions. The initial replies come from our automated assistant.
To contact a person, type your message and choose Send to support. You can also email the team directly without signing in.
Problems with an errand
Use Report an Issue on the errand before confirming completion. Keep receipts, messages, and relevant photos so the team can review what happened.
For immediate danger or injury, call 911. ErrandsNeighbor support is not an emergency service.
Who operates ErrandsNeighbor?
ErrandsNeighbor is operated by Denari Group LLC. Our initial service area is Simi Valley, California (93063 and 93065).
View company and service information